Shipping & Delivery Policy
Shipping & Delivery Policy (Products):
]Delivery Information – Fast & Secure Shipping Across India
At SAN INFOSYSTEM AND SOLUTIONS LLP (eteckart.com), we are committed to delivering high-quality products safely and efficiently to our customers, whether within India or across the globe. We have a robust logistics network to ensure that your orders arrive on time, every time.
Domestic (India) Shipping Information
We operate from five strategically located warehouses in Kolkata, Gurgaon, Bangalore, Chennai, and Mumbai to ensure the fastest possible delivery to every pin code across India.
Key Highlights of Our Domestic Shipping:
• Fastest Nationwide Delivery:
o Next-day delivery is available for all metro cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, etc.).
o For non-metro cities, delivery typically takes 3 to 5 business days, depending on your location.
• Same-Day Delivery in Kolkata:
o Customers in Kolkata can benefit from our same-day delivery service for in-stock products.
o Orders must be placed before 12 PM to qualify for same-day delivery.
• Reliable Courier Partnerships:
o We have strong tie-ups with Samrtr, BlueDart, Delhivery, DTDC, and GATI, ensuring seamless and secure shipping.
• In-Store Pickup:
o Customers can personally collect their orders from our Kolkata warehouse.
Transit Insurance – 100% Safe & Secure Deliveries
• At SAN INFOSYSTEM AND SOLUTIONS LLP (eteckart.com), customer satisfaction is our top priority. All our shipments are covered under transit insurance. This means:
If your product is damaged in transit or lost during shipping, eteckart.com takes full responsibility.
We will either replace the product or issue a full refund as per the situation.
Please inspect the package upon delivery and report any issues within 24 hours to initiate a claim
Order Processing & Dispatch Timeline
Processing Time:
• Orders placed before 2 PM IST will be processed the same day.
• Orders placed after 2 PM IST will be processed the next business day.
• We do not process orders on weekends and public holidays.
Tracking Your Shipment:
• Once your order is dispatched, you will receive a tracking link via email and SMS.
• You can track your shipment in real-time and stay updated on the estimated delivery.
Important Shipping Policies & Terms
Order Confirmation:
• You will receive an order confirmation email upon successful payment and processing.
Address Accuracy:
• Ensure that you provide accurate shipping details to avoid delays.
• nationalPC is not responsible for delays caused due to incorrect addresses or recipient unavailability.
Failed Deliveries & Reattempts:
• If a delivery attempt fails due to the recipient being unavailable, the courier may reattempt delivery.
• After multiple failed attempts, the package will be returned to us, and re-shipping charges may apply.
How the delivery charge is calculated for multiple units and some products:
The shipping charge is based on the weight of the product. For multiple products ordered from the same category, the program adds up the weight of all the units ordered and charges a single delivery fee.
Thus, a customer who orders three items weighing 200gms, 250gms, and 400gms is charged a single delivery fee of a consignment weighing more than 500gms but less than one kg. The customer is not charged for three different consignments weighing less than 500gms each. Thus the customer will pay a delivery fee of Rs 85 for ordering the three items as a single order instead of Rs 142 if he orders them separately.
The weight of the product has been built-in into the delivery charge of each product. This will automatically be added to the product cost at the payment stage.
Shipping & Delivery Policy (Services):
Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our logistic services, you may contact our helpdesk on 9831828022 (Within 10:00 AM to 5:00 PM / Monday To Saturday) or mail us at info@eteckart.com